Media Temple Customers

A blog by (mt) for (mt) customers

Proper Compensation & Migration

with 4 comments

So, after the downtime yesterday, the blocked Account Center today, more downtime this afternoon- Media Temple has started posting their hourly progress of migrating all sites off of the unstable Gen 1 architecture on Cluster 2.

As of  10:51 PM on May 5th they have moved 1,535 sites and have 845 more sites to go which if my calculations are correct that means Cluster 2 is 64% migrated to the stable Gen 2 architecture. I got a personal call from one of their admins who informed me all my sites would be moved at 4:00 AM.

Earlier in the evening fellow web design / (mt) customer Aaron Halford brought to my attention the following Tweet from @MediaTemple 


Although (mt) hasn’t made any mention of this on their website I’m sure they’ll hold good with this offer. I’ve got to say this feels like generous and just compensation. Whatever the reasons for the hardware failure, whatever the reasons for not being migrated sooner- this compensation is testament to customer care and loyalty I’ve yet to see with any large company in any industry. Way to go Media Temple. 

Perhaps there are others who have had dire consequences from the downtime to which even this is not enough, but in my case it is. 

So if you’re a customer on Cluster 2 who has experienced the downtime on May4th/5th send Media Temple a Direct Message on Twitter or fill out a support ticket from your (mt) Account Center. 

Hopefully the new Gen 2 architecture will be tight as a drum and we will all be smooth sailing from here. 


Written by bnvk

May 6, 2009 at 7:06 am

Posted in Uncategorized

4 Responses

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  1. I don’t know about you, but as of Wed 6AM EST – the sites I manage on MT are all still returning blank pages.

    Sure a year’s credit is a nice gesture, but what’s the value of the headaches and potential lost clients and revenue from this amount of downtime? $240 seems like a drop in the bucket.


    May 6, 2009 at 10:05 am

  2. we are approaching the second day and my website is still down, even a 5 year compensation will never fix the damage that resulted from 1) loss of alexa rank 2) loss of bank links that were collected over years 3) drop in google’s page rank because of lost backlinks

    in short, my online business is being destroyed!!!


    May 6, 2009 at 11:10 am

  3. THIS IS INSANE!!! Media Temple is a sinking heap of !@#$ and these rats are jumping off to swim for shore.

    I think MT customers should be getting 10 years free and even then they’d be crazy to stay

    Worst host ever. Sorry fans. MT fully sucks at this point.

    But thank goodness they have BlueArc to blame : P


    May 6, 2009 at 6:47 pm

  4. It always amazes me that those who claim their sites and clients/customers are so important and make all kinds of spectacular claims as to how much damage outages like this have caused them when they were too lazy to make backup plans and have a secondary option in place.

    These kinds of outages happen and you should have been prepared.


    May 11, 2009 at 8:54 am

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